Italy, April 3rd, 2019 – SoftSolutions! is happy to announce the implementation of a direct communication channel for clients through JIRA. This roll-out will help to bring efficiencies to the current process of raising a client query on Production Support, Change Requests, Product Customization and Project management. It will benefit our clients in the following ways:
- Ticket creation from email
- The simplification of support and development tickets creation
- View real-time status updates
- Possible Integration to internal tracking systems
- A single entry point for all client requests
- A simple interface
- Reporting capabilities: exporting, filtering and search functions
We look forward to further enhancing our clients’ experience with internal teams and the streamlining of processes.