APRIL 3rd, 2019 – SOFTSOLUTIONS! ROLLS-OUT SERVICE DESK FOR CLIENTS

Italy, April 3rd, 2019 – SoftSolutions! is happy to announce the implementation of a direct communication channel for clients through JIRA. This roll-out will help to bring efficiencies to the current process of raising a client query on Production Support, Change Requests, Product Customization and Project management. It will benefit our clients in the following ways:

  • Ticket creation from email
  • The simplification of support and development tickets creation
  • View real-time status updates
  • Possible Integration to internal tracking systems
  • A single entry point for all client requests
  • A simple interface
  • Reporting capabilities: exporting, filtering and search functions

We look forward to further enhancing our clients’ experience with internal teams and the streamlining of processes.